This policy is effective as of May 14, 2026
Introduction
SongsSmith (“we,” “us,” or “our”) is a company registered in the State of Wyoming, United States of America, committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit dev.songssmith.com or use our Services. By using the Site, you consent to the practices described in this Policy.
Information We Collect
Information you provide directly:
- Name, email address, and billing details when you place an order
- Story details, personal anecdotes, and song preferences you share at checkout
- Add-on preferences and any specific instructions you submit
- Messages you send to our customer support team
Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your song orders and add-on services
- Communicate with you about your order status, revisions, and delivery
- Provide customer support and respond to inquiries
- Send you promotional emails and special offers (you may opt out at any time)
- Improve our Site, Services, and customer experience
- Comply with legal obligations and enforce our Terms of Use
- Detect and prevent fraud or security incidents
Sharing of Your Information
We do not sell your personal information. We may share your information with:
- Our artists and producers who need your story details to create your Song
- Payment processors to securely process transactions
- Email and marketing platforms to send order confirmations and communications
- Analytics providers to help us understand how our Site is used
- Legal authorities if required by law, court order, or to protect our rights
Cookies and Tracking
Songs Smith uses essential, analytics, and marketing cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy. Order-related data — including your name, contact details, order specifications, submitted story content, and payment records — is retained for a minimum of 3 years from the date of your order. This retention period is required for legal and business purposes, including the defense of chargeback disputes, proof of service fulfillment, and compliance with applicable financial regulations.
You may request deletion of your personal data at any time; however, deletion requests are subject to our legal and business retention obligations. Data that is required to be retained for dispute resolution, chargeback defense, fraud prevention, or legal compliance cannot be deleted until the applicable retention period has elapsed. We will inform you of any such limitations when processing your request.
Your Rights
As a company registered in Wyoming, USA, we comply with applicable U.S. federal and state privacy laws. Depending on your state of residence, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that inaccurate information be corrected
- Deletion: Request that your personal data be deleted, subject to legal exceptions
- Opt-out of marketing: Unsubscribe from promotional emails at any time
- Data portability: Request your data in a structured, commonly used format
To exercise any of these rights, please contact us at privacy@dev.songssmith.com. We will respond within 30 days.
Confidentiality of Song Content
Personal stories, names, memories, and other details you submit for song creation are treated as strictly confidential. We do not publicly share, publish, or distribute your personalized song or related personal details without your explicit consent, except where required by law.
SongsSmith may retain anonymized or instrumental portions of completed songs for internal portfolio use only, unless you expressly request otherwise in writing.
International Data Transfers
Songs Smith operates internationally. If you access our Services from outside our primary operating jurisdiction, your personal data may be transferred to and processed in other countries where data protection laws may differ.
Where such transfers occur, we ensure they are safeguarded by appropriate legal mechanisms, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- The EU-US Data Privacy Framework (for transfers to the United States, where applicable)
By using our Services, you consent to your data being transferred and processed as described in this section.
Data Security
We implement commercially reasonable technical and organisational safeguards to protect your personal information from unauthorised access, misuse, alteration, or disclosure. These include encrypted data transmission (SSL/TLS), restricted access to personal data by staff, and reliance on PCI-DSS compliant payment infrastructure via Stripe.
No method of online transmission or storage guarantees absolute security. By using our Services, you acknowledge this inherent risk.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that personal data from a minor has been collected, we will take reasonable steps to delete it promptly. If you believe we may have collected data from a minor, please contact support@dev.songssmith.com.
Third-Party Links
Our website may contain links to third-party websites or services, including social media platforms and Stripe’s payment portal. Once you leave dev.songssmith.com, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, the right to delete your personal information, the right to opt out of the “sale” of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at support@dev.songssmith.com.
Updates to This Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Stripe’s data processing requirements. Any changes will be reflected with an updated Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of our Services after changes are posted constitutes your acceptance of the revised policy.
Contact & Data Subject Requests
For any privacy-related questions, to exercise your rights, or to submit a data subject access request, please contact:
Company | Solid Stone Ventures (trading as SongsSmith) |
support@dev.songssmith.com | |
Website | dev.songssmith.com |
Response Time | Within 30 days of receiving your request |
You also have the right to lodge a complaint with your local data protection authority if you are unsatisfied with how we handle your personal data.